FAQ
Payment
- What payment methods do you accept?
- Where is my refund?
- Where can I track my order?
What payment methods do you accept?
Where is my refund?
Where can I track my order?
if you are wondering where your package currently is. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online. and also you can easly go to our TRACK MY ORDER page then you can enter your tracking number.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- When will my order arrive?
- Can I track my order?
Can I place an order without creating an account?
Yes. You can place an order as a guest with no obligation to create an account. We do recommend that you create an account, however, if you’d like to check your order history and have your shopping basket items and payment details saved for next time. It’s quick and easy to create an account. Just visit https://ethiosho.com/ and follow the instructions on-screen.
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at ethioshop4@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via ethioshop4@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order and then you can return it to us if you wish upon receiving it.
When will my order arrive?
Can I track my order?
Yes. We’ll provide updates at every stage of your order, from the moment you place it, through to despatch and delivery. In your delivery confirmation emails, you’ll receive a tracking reference which you can use to check the progress of your order online.
Returns
- Can I return or exchange an item?
- How do I return an item?
- How long does it take to return an item?
Can I return or exchange an item?
How do I return an item?
Please contact our customer service team via ethioshop4@gmail.com Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.